Terms of Service

1Definitions

• "Platform" · the PrimeHR web app, APIs, mobile apps, and related services
• "Subscription" · your paid or trial plan granting access to the Platform
• "Customer Data" · all data uploaded, imported, or generated through your use
• "Authorised Users" · employees, contractors, or agents permitted to access the Platform
• "Documentation" · user guides, help articles, and API references made available by PrimeHR

2Acceptance of Terms

By clicking "I agree," completing registration, or accessing the Platform, you confirm that:

• You have read and understood this Agreement
• You have authority to bind your organisation
• Your organisation meets any applicable eligibility requirements

3Subscription & Access

3.1 Free Trial

We offer a 30-day free trial for new organisations. All features of your selected plan are available. No credit card required. At the end of the trial, access will be suspended unless a paid Subscription is activated.

3.2 Subscription Plans

Subscriptions are priced per active employee per month. Plan details are as described on our Pricing page, updated with at least 30 days' notice to existing subscribers.

3.3 Availability

We target 99.9% monthly uptime, excluding scheduled maintenance (typically 12·4 AM IST, announced 48 hours in advance).

4Permitted Use & Restrictions

You may use the Platform solely for your internal business operations. You must not:

• Sub-license, resell, or make the Platform available to third parties without written consent
• Reverse-engineer, decompile, or attempt to extract the source code
• Process data for multiple unrelated organisations under a single subscription
• Upload malware, conduct pen tests, or stress-test infrastructure without prior written approval
• Circumvent or disable any security, access-control, or rate-limiting mechanisms
• Use the Platform in violation of any applicable law

5Customer Data & Responsibilities

You retain full ownership of all Customer Data. By uploading data you grant PrimeHR a limited, non-exclusive licence to process it solely to provide the services.

You are responsible for:

• Obtaining all necessary consents from employees before submitting their data
• Ensuring the accuracy and legality of data you upload
• Managing Authorised User accounts, credentials, and access permissions
• Promptly notifying us of any suspected unauthorised access

We process Customer Data as described in our Privacy Policy.

6Fees & Payment

• Subscriptions are billed monthly or annually in advance in INR
• All fees are exclusive of GST, which is added to each invoice
• Payment is due within 7 days of invoice date; overdue invoices accrue interest at 18% p.a.
• Non-payment exceeding 14 days may result in access suspension; data is preserved for 30 days
• Annual plans: pro-rata refund within 30 days of renewal date. Monthly plans: non-refundable

7Intellectual Property

All rights in the Platform · software, design, trademarks, trade secrets, documentation · remain exclusively with Techstuff Pvt Ltd. Nothing in this Agreement transfers any IP rights to you.

You grant us a perpetual, royalty-free licence to use anonymised, aggregated, non-identifiable data to improve our products and publish benchmarks.

8Confidentiality

Each party agrees to keep the other's Confidential Information (business plans, pricing, technical designs, Customer Data) strictly confidential and to use it only as necessary. Obligations survive termination for 5 years, except for information that is publicly known, independently developed, or required to be disclosed by law.

9Warranties & Disclaimers

PrimeHR warrants that the Platform will perform materially in accordance with the Documentation. If it does not, we will remedy the issue within 30 days of written notice; failing that, you may terminate and receive a pro-rata refund.

10Limitation of Liability

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data
• PrimeHR's total aggregate liability will not exceed fees paid by you in the 12 months preceding the claim

These limitations do not apply to death or personal injury caused by negligence, fraud, or liability that cannot be excluded by law.

11Indemnification

You agree to defend, indemnify, and hold harmless PrimeHR, its directors, employees, and agents from any claims, damages, costs, and expenses arising from: (a) your breach of this Agreement; (b) your violation of applicable law; or (c) Customer Data that infringes any third-party rights.

12Term & Termination

• By you: Cancel anytime from account settings; subscription active until end of billing period
• By us: For material breach if uncured within 14 days of notice, or immediately for Section 4 violations
• Effect: Access ceases. You may export data for 30 days; thereafter it is securely deleted (except where retention is required by law)

13Governing Law & Disputes

This Agreement is governed by the laws of India. Disputes are first attempted amicably within 30 days. Unresolved disputes go to arbitration under the Arbitration and Conciliation Act, 1996, with seat in Indore, Madhya Pradesh. Courts in Indore have exclusive jurisdiction for interim relief.

14Miscellaneous

• Entire agreement: This Agreement supersedes all prior discussions
• Amendments: 30 days' notice; continued use constitutes acceptance
• Assignment: Not permitted without written consent; we may assign in M&A
• Force majeure: Neither party liable for events beyond reasonable control
• Severability: Invalid provisions do not affect remaining terms
• Waiver: Failure to enforce is not a waiver of future rights