Complaints to closure on a Kanban.

Customer raises ticket. System auto-assigns nearest available technician. SLA timer starts. Photo + signature on close. Customer feedback captured.

app.primehr.in/ffa/complaints

complaint board · today

SLA-routed to nearest tech

94% resolved in SLA

Open3

AC repair · Bhawarkua2h

Demo · Surya Pharma4h

Order delivery · Super Corridor6h

In progress2

Site survey · Palasia1h

Collection · Vijay Nagar3h

Resolved3

Service · Rau✓

Inspection · Pithampur✓

Demo · HQ✓

what's inside

Built for field force teams that hate admin.

Auto-routing

Skill + GPS + workload — picks the right tech.

SLA countdown

Per-product SLA. Escalates at 75%.

Photo + e-sign close

Customer signs on phone. Can't reopen later.

CSAT capture

Star rating + comment, rolled into rep score.

workflow

Ticket raised

→

Auto-assigned

→

Tech resolves

→

Customer signs off

on the roadmap

soonIVR ticket creation

soonSpare-parts inventory link